I was reading one of my anorak magazines when I was stopped in my tracks. An article stated that, in principle, a member of the public had fallen over in a car park and had chipped a tooth.

The owner of the car park (a charitable trust) admitted liability and offered £1,000, which was accepted. They were then presented with the claimant's solicitor's bill for £8,500.

How can conducting a straightforward interview with the claimant and sending one letter be worth that amount of money?

When one considers the criticism our industry receives and the close attention it is now getting, one wonders how other trades get away with it. How hard does the average broker or underwriter have to work to have earned £8,500?

Brian Neal