Repair costs and aggregator power in the spotlight

bigstockphoto Spotlight Close Up 2066735

The Competition Commission has said it will focus on repair costs and aggregator clout as part of its probe into the UK motor market.

The commission was originally called on to investigate motor in September by the Office of Fair Trading, whose earlier probes found that the “dysfunctional” market raised premiums by £225m last year, or £10 per driver.

The commission has published documents stating how it will carry out its review and what it will investigate, including:

  • If some repair firms’ relationships with insurers hike costs for rival insurers.
  • If add-on products are sold on the back of private motor insurance.
  • The relationship between insurers and parts/paint providers.
  • Whether consumers are ripped off by firms offering services after a motor accident.
  • Whether the largest aggregators have market power and how this affects consumers.
  • How automatic renewals and cancelations affect no claims bonuses.

The commission will carry out investigations and ask for information before publishing its provisional findings next September.

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.