Your latest article on credit hire ('The great credit hire scandal', 22 July) is yet another pointer towards the problems that continue to bedevil the motor industry when it comes to providing vehicles for policyholders.
With policyholders needing to stay mobile (recent research by the Bristol Business School showed that replacement vehicles topped claimants' wish lists), the continued lack of clarity from credit hire companies and the suspicion around secret deals, insurers are under a lot of pressure.
It's not just the money potentially lost - although that is bad enough - it's the fact that policyholders are paying the price but not benefiting from any kind of service. That is a good way to lose them when it comes time for renewal.
Your article also raises the question of how credit hire companies make a profit when these referral fees are taken into account. The possibility that insurers are being overcharged by credit hire firms is one that needs careful examination, and we applaud Dominic Clayden in his demand for greater transparency.
There is an opportunity here for the industry and a chance to really move forward. Customers are the lifeblood of the insurance market and they should be given what they really want - an uncomplicated, transparent and easily manageable mobility solution when their own car is being repaired or even when it has been written off or stolen.
Vice-president of sales
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