Claims manager says consumers are 'more demanding of quality'

Cunningham Lindsey has launched an international product liability service following an increase in product recall and liability claims.

The claims management service provider said the current BMW and Rolls Royce voluntary recall highlighted issues regarding managing effective global mobilisation from local areas.

Global product liability practice group leader Jonathan Clark said the latest EU figures show an increase in product recalls, with more than 50% of recalls involving goods from the Far East.

“Products across all sectors are becoming increasingly complex. Consumers are more demanding of quality standards and showing a greater willingness to make a claim against a manufacturer,” he said.

The new team will focus on pre-incident planning and rehearsal, recall incident management, crisis management and post-incident reviews.