The shock departure of Lloyd's head of reinsurance and claims Jeremy Pinchin has left doubts in the market about Lloyd's claims review.
Speaking to Insurance Times in March, Pinchin had said he was "determined" to see the claims review through, and he would not resign until it was completed.
Pinchin was known as the driving force behind electronic claims files. One source questioned: "In his passing will there remain the desire to push it through?"
Pinchin will join Hiscox where he has been appointed claims manager. Hiscox chairman Robert Hiscox said it was "good news" for the company. He said Pinchin had taken a diplomatic approach to the claims review. "He had the willpower to see through reforms, but others [the franchise board] had the strength to push them through," added Hiscox.
Responding to Insurance Times' questions about the future of the claims review, a Lloyd's spokeswoman said:
"A clear strategy for claims handling which identifies controls to manage significant claims-related market risks has been developed and a series of claims management principles and minimum standards are being introduced, which set clear benchmarks for performance."