Direct Line (DL) has confirmed it is reviewing its loss adjusting arrangement at the end of July this year.

A spokeswoman could not comment further, but sources suggest the insurer may be looking a ...

Direct Line (DL) has confirmed it is reviewing its loss adjusting arrangement at the end of July this year.

A spokeswoman could not comment further, but sources suggest the insurer may be looking at a panel arrangement rather than retaining Capita McLarens as its sole provider. DL could not confirm or deny the rumour.

This would be a further blow to Capita McLarens which has suffered various exclusions from insurers' loss adjusting panels. This month, Lloyds TSB Insurance announced a panel including Cunningham Lindsey and GAB Robins. Out of the five loss adjusters applicants, Capita McLarens and The Davis Group failed to make the panel.

A Capita spokeswoman announced the company's disappointment that its "partnership of delivering loss adjusting expertise" was not being continued.

Last year, Capita McLarens also failed to make the grade for the Churchill, Liverpool Victoria and NFU Mutual loss adjusting panels.

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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