The CII UK insurance & financial services conference and expo covers a wide range of interest areas Our guide shows the exhibition layout and conference programme.
LIST OF EXHIBITORS
1 CII Demonstration stand
2
3 AM Best
4
5 Allianz Cornhill
6 Allianz Cornhill
7 Groupama
8 Groupama
9
10 Insurance Times
11 Water Out UK
12
14 Compliance Online
24 Improveline
25 Financial Ombudsman Service
26 Insurance Day
27
28
29 Groupama
30
31
38 Standard & Poor's
39
40 Royal & Sun Alliance
41 Talent & Pro
42 ISS Rainbow
43
44 Cunningham Lindsey
45 Post Magazine
46 KPMG LLP
48 Hays Insurance
49 Welsh Development Agency
50 Welsh Development Agency
51 John Collins
52 FirstAssist
53 Oracle
54 CGI
56 BIBA
58 CIITT/Unicorn
59 FSA
60 CILA
61 Financial Services Skills Council
>
>
CONFERENCE PROGRAMME
Thursday
08:00 - 09:30 Registration & Breakfast
09:30 - 09:40 Pulling Together: Bob Beckett, President, CII
09:40 - 10:20 Keynote: Richard Harvey, Group chief executive, Aviva plc
The Market - "Where Next?"
What does the future look like through the eyes of the Chief Executive of the UK's largest Insurance Company? This session will provide a strategic view of the issues facing the UK Insurance & Financial Services Market over the coming years.
10:20 - 11:30 Industry forum:
"Pulling Together, pushing apart? Tackling the reputation of the industry"
Chair: Lord Hunt of Wirral, MBE, Senior Partner, Beachcroft Wansbrough Solicitors
Panel: Peter Hubbard, CEO, AXA Insurance UK plc; Toby Foster, Chief Executive, UK Retail, Marsh Ltd; Peter Hales, Sales & Marketing Director, Norwich Union Life; Julian James, Director Worldwide Markets, Lloyd's; Ian Stuart, CEO UK General Insurance, Zurich Financial Services.
11:30 - 12:00 Coffee
12:00 - 13:00 Breakout Sessions
14:50 - 15:50 Breakout Sessions
15:50 - 16:20 Coffee
LONDON, UNDERWRITING & RISK
The future of the London Insurance Market - time to grasp the nettle?
Leading figures review and provide their opinion on what London must do to survive as the leading insurance centre.
Dane Douetil Brit Insurance Holdings plc
Paul Maynard Jardine Lloyd Thompson Group plc
Iain Saville Lloyd's
Charles Philipps Amlin plc
INSURANCE BROKING
The world of the insurance broker post FSA regulation and Spitzer
The panel discuss FSA regulation, Spitzer and the dynamics of broker/insurer relations in this new environment.
David Slade Perkins Slade
Amanda Blanc Groupama
Mark Cliff AXA Insurance plc
Sandy Dunn BDML Connect Limited
Eric Galbraith BIBA
Alec Finch Alec Finch Group Ltd
FINANCIAL SERVICES
Changing Customer requirements in Financial Services
A case study on the challenge of customer requirements in this world of change.
Peter Hales Norwich Union Life
Sally Shire Norwich Union Life
CLAIMS & LOSS ADJUSTING
The future claims professionals
The claims function is at the cutting edge of business advantage. How is this being achieved and what does this hold for the future?
Jonathan Clark Crawford & Co.
Bill Paton Zurich
Gerry Loughney Cunningham Lindsey
Steve Lathrope Accenture
13:00 - 14:15 Lunch
14:15 - 14:50 Professor Richard "Future" Scase
2005 European Business Speaker of the year and Europe's leading business strategist
Professor Richard Scase is Europe's leading business strategist and forecaster and was voted European Business Speaker of the year 2005. He is author of the highly influential "Britain in 2010: The new business landscape", which not only received wide media attention across the globe but he has also contributed to UK government planning and strategy. In his sequel "Living in a corporate zoo" he sets out the landscape of current and future thinking for business leaders. Richard will give a unique insight into the forces of change that will affect insurance and financial services in the UK and across the globe.
LONDON, UNDERWRITING & RISK
Technology innovation - friend or foe?
From Financials and Risk Management to Treating Customers Fairly,this session explores how you can tame technology and deliver true business advantage.
Chris Westwood Oracle UK
Rod Willmott FirstAssist
James O'Riordan Deloitte & Touche
INSURANCE BROKING
Surviving the ARROW process
How to prepare and deal with visits,lessons learned from previous ARROW visits,and strategies for managing the outputs.
Trevor Newbery Grant Thornton UK LLP
FINANCIAL SERVICES
"The Pensions Time Bomb " - fact or fiction?
This session reviews the issues facing the market,the Government and consumers on what is likely to be the big issue of this Government 's third term.
David Prosser Legal & General Group plc
Peter Askins DWP
Mike Urmston Norwich Union Life
Bob Bullivant CII
CLAIMS & LOSS ADJUSTING
The Financial Ombudsman Service &Financial Services Compensation Scheme: Double Trouble? Understand their roles, what they do and how they work.
Trevor Davies Davies Lavery Solicitors
David Thomas Financial Ombudsman Service
Loretta Minghella Financial Services Compensation Scheme
16:20 - 17:20 Breakout Sessions
LONDON, UNDERWRITING & RISK
Fuelling the industry with talent - how can we succeed??
The war for talent is affecting the success of the industry but is there an appetite to develop a cross industry strategy for recruiting and retaining talent?
Sandy Scott CII
Chris Hanks Allianz Cornhill
Mark Cliff AXA Insurance plc
Brendan McManus Royal & SunAlliance
INSURANCE BROKING
Treating Customers Fairly (TCF)
How does TCF affect financial promotions,intermediary remuneration, transparency, procedures and audit,sales and marketing.
Andy Mills Grant Thornton UK LLP
Financial Services "The Pensions Time Bomb " - fact or fiction?
Session continues.
CLAIMS & LOSS ADJUSTING
Incident Management - lessons from Carlisle
What did the market learn and how will it manage similar events in the future.
Chris Miller CILA
David William s AXA Insurance plc
Paul Bradbury Cumbria Insurance Brokers
Benedict Burke Crawford & Co
17:00 - 23:00 Gala Dinner - London Guildhall - Piers Morgan
Friday
09:30 - 09:40 Chris Miller, President, CILA
09:40 - 10:30 Industry forum
Time to fix the way we do business?
Chair: Julian James, Director Worldwide Markets, Lloyd 's.
Panel: Dennis Mahoney, Chairman &CEO, Aon Ltd; Michael Hammond, CEO, JLT; Risk Solutions Ltd; Bronek Masojada, CEO, Hiscox plc; Duncan Boyle, UK CEO,RSA; Pierre Lefevre, Chairman & CEO, Groupama
10:30 - 11:00 Coffee
11:00 - 12:00 Breakout Sessions
LONDON, UNDERWRITING & RISK
Future models for delivering risk management to clients
What lessons have been learnt for the delivery of risk management to clients?
Rick Hudson Past President of the CII
John Thornton Aon Jon Woodman Royal & SunAlliance Risk Solutions
Graham Lee ITV
INSURANCE BROKING
Delivering Professional Status for Insurance Brokers
With a mission to bring recognition of professional status to insurance broking, what progress has been made?
David Slade Perkins Slade
Lynn Richards-Cole Stanford & Wood
Mark Radburn Willis UK & Ireland Financial Services
One vision? Is there a common agenda for the market in finance advice?
Peter Hales Norwich Union Life
Chris Cummings AIFA
Brian Steeples PFS
CLAIMS & LOSS ADJUSTING
Fraud - a fair price to pay?
How can the industry tackle fraud in the consumer interest and what common agenda should it be working to?
Nick Starling ABI
Barry Smith Fortis Insurance Ltd
Jonathan Clark Crawford and Co
Mike Boon Cunningham Lindsey
Graham Gibson Groupama
12:00 - 12:45 FSA - View from the top
Clive Briault, Managing Director of Retail Markets, FSA
The FSA will use this session to communicate the current state of play on regulation,provide insight into the emerging issues in the market and provide a view of what lies ahead.
12:45 - 13:45 Lunch
13:45 - 14:45 Breakout Sessions
LONDON, UNDERWRITING & RISK
Dealing with global catastrophe claims: "no drama,no crisis"
This session examines the technical expertise that lies behind managing claims of such magnitude.
Andy King Marsh Ltd
Steve Eckhardt AIG
David Harris Amlin plc
Angus Tucker Grant Thornton
INSURANCE BROKING
Conflicts of Interest
Where are you in the scheme of things?This session will bring you up to date and refresh your knowledge and understanding of the issue.
David Morey PricewaterhouseCoopers
FINANCIAL SERVICES
Mortgages - Responding to the changing market
What is the current state of the housing market,buy to let,the outlook for interest rates and key issues for the mortgage market over the next 12 months?
Jayne Owen The Management Training Centre
Stephen Smith L&G Assurance Society
Nick Battersby RAMP
CLAIMS & LOSS ADJUSTING
Making Rehabilitation Work What are the issues? Where are the barriers? How can rehabilitation be made to work?
Helen Merfield Health &Case Management Ltd
14:45 - 15:20 Keynote: Peter Hubbard,CEO, AXA Insurance UK plc
Creating a positive image for the insurance and financial service industry.
15:30 Concluding remarks,prelude to Glasgow 2006 & close: Peter Hales, President Elect CII.
