The CII UK insurance & financial services conference and expo covers a wide range of interest areas Our guide shows the exhibition layout and conference programme.

LIST OF EXHIBITORS

1 CII Demonstration stand

2

3 AM Best

4

5 Allianz Cornhill

6 Allianz Cornhill

7 Groupama

8 Groupama

9

10 Insurance Times

11 Water Out UK

12

14 Compliance Online

24 Improveline

25 Financial Ombudsman Service

26 Insurance Day

27

28

29 Groupama

30

31

38 Standard & Poor's

39

40 Royal & Sun Alliance

41 Talent & Pro

42 ISS Rainbow

43

44 Cunningham Lindsey

45 Post Magazine

46 KPMG LLP

48 Hays Insurance

49 Welsh Development Agency

50 Welsh Development Agency

51 John Collins

52 FirstAssist

53 Oracle

54 CGI

56 BIBA

58 CIITT/Unicorn

59 FSA

60 CILA

61 Financial Services Skills Council

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CONFERENCE PROGRAMME

Thursday

08:00 - 09:30 Registration & Breakfast

09:30 - 09:40 Pulling Together: Bob Beckett, President, CII

09:40 - 10:20 Keynote: Richard Harvey, Group chief executive, Aviva plc


The Market - "Where Next?"

What does the future look like through the eyes of the Chief Executive of the UK's largest Insurance Company? This session will provide a strategic view of the issues facing the UK Insurance & Financial Services Market over the coming years.

10:20 - 11:30 Industry forum:

"Pulling Together, pushing apart? Tackling the reputation of the industry"

Chair: Lord Hunt of Wirral, MBE, Senior Partner, Beachcroft Wansbrough Solicitors

Panel: Peter Hubbard, CEO, AXA Insurance UK plc; Toby Foster, Chief Executive, UK Retail, Marsh Ltd; Peter Hales, Sales & Marketing Director, Norwich Union Life; Julian James, Director Worldwide Markets, Lloyd's; Ian Stuart, CEO UK General Insurance, Zurich Financial Services.

11:30 - 12:00 Coffee

12:00 - 13:00 Breakout Sessions

14:50 - 15:50 Breakout Sessions

15:50 - 16:20 Coffee


LONDON, UNDERWRITING & RISK

The future of the London Insurance Market - time to grasp the nettle?

Leading figures review and provide their opinion on what London must do to survive as the leading insurance centre.

Dane Douetil Brit Insurance Holdings plc

Paul Maynard Jardine Lloyd Thompson Group plc

Iain Saville Lloyd's

Charles Philipps Amlin plc


INSURANCE BROKING

The world of the insurance broker post FSA regulation and Spitzer

The panel discuss FSA regulation, Spitzer and the dynamics of broker/insurer relations in this new environment.

David Slade Perkins Slade

Amanda Blanc Groupama

Mark Cliff AXA Insurance plc

Sandy Dunn BDML Connect Limited

Eric Galbraith BIBA

Alec Finch Alec Finch Group Ltd


FINANCIAL SERVICES

Changing Customer requirements in Financial Services

A case study on the challenge of customer requirements in this world of change.

Peter Hales Norwich Union Life

Sally Shire Norwich Union Life


CLAIMS & LOSS ADJUSTING

The future claims professionals

The claims function is at the cutting edge of business advantage. How is this being achieved and what does this hold for the future?

Jonathan Clark Crawford & Co.

Bill Paton Zurich

Gerry Loughney Cunningham Lindsey

Steve Lathrope Accenture


13:00 - 14:15 Lunch

14:15 - 14:50 Professor Richard "Future" Scase

2005 European Business Speaker of the year and Europe's leading business strategist

Professor Richard Scase is Europe's leading business strategist and forecaster and was voted European Business Speaker of the year 2005. He is author of the highly influential "Britain in 2010: The new business landscape", which not only received wide media attention across the globe but he has also contributed to UK government planning and strategy. In his sequel "Living in a corporate zoo" he sets out the landscape of current and future thinking for business leaders. Richard will give a unique insight into the forces of change that will affect insurance and financial services in the UK and across the globe.

LONDON, UNDERWRITING & RISK

Technology innovation - friend or foe?

From Financials and Risk Management to Treating Customers Fairly,this session explores how you can tame technology and deliver true business advantage.

Chris Westwood Oracle UK

Rod Willmott FirstAssist

James O'Riordan Deloitte & Touche


INSURANCE BROKING

Surviving the ARROW process

How to prepare and deal with visits,lessons learned from previous ARROW visits,and strategies for managing the outputs.

Trevor Newbery Grant Thornton UK LLP

FINANCIAL SERVICES

"The Pensions Time Bomb " - fact or fiction?

This session reviews the issues facing the market,the Government and consumers on what is likely to be the big issue of this Government 's third term.

David Prosser Legal & General Group plc

Peter Askins DWP

Mike Urmston Norwich Union Life

Bob Bullivant CII


CLAIMS & LOSS ADJUSTING

The Financial Ombudsman Service &Financial Services Compensation Scheme: Double Trouble? Understand their roles, what they do and how they work.

Trevor Davies Davies Lavery Solicitors

David Thomas Financial Ombudsman Service

Loretta Minghella Financial Services Compensation Scheme


16:20 - 17:20 Breakout Sessions

LONDON, UNDERWRITING & RISK

Fuelling the industry with talent - how can we succeed??

The war for talent is affecting the success of the industry but is there an appetite to develop a cross industry strategy for recruiting and retaining talent?

Sandy Scott CII

Chris Hanks Allianz Cornhill

Mark Cliff AXA Insurance plc

Brendan McManus Royal & SunAlliance


INSURANCE BROKING

Treating Customers Fairly (TCF)

How does TCF affect financial promotions,intermediary remuneration, transparency, procedures and audit,sales and marketing.

Andy Mills Grant Thornton UK LLP

Financial Services "The Pensions Time Bomb " - fact or fiction?

Session continues.

CLAIMS & LOSS ADJUSTING

Incident Management - lessons from Carlisle

What did the market learn and how will it manage similar events in the future.

Chris Miller CILA

David William s AXA Insurance plc

Paul Bradbury Cumbria Insurance Brokers

Benedict Burke Crawford & Co


17:00 - 23:00 Gala Dinner - London Guildhall - Piers Morgan

Friday

09:30 - 09:40 Chris Miller, President, CILA

09:40 - 10:30 Industry forum

Time to fix the way we do business?

Chair: Julian James, Director Worldwide Markets, Lloyd 's.

Panel: Dennis Mahoney, Chairman &CEO, Aon Ltd; Michael Hammond, CEO, JLT; Risk Solutions Ltd; Bronek Masojada, CEO, Hiscox plc; Duncan Boyle, UK CEO,RSA; Pierre Lefevre, Chairman & CEO, Groupama

10:30 - 11:00 Coffee

11:00 - 12:00 Breakout Sessions

LONDON, UNDERWRITING & RISK

Future models for delivering risk management to clients

What lessons have been learnt for the delivery of risk management to clients?

Rick Hudson Past President of the CII

John Thornton Aon Jon Woodman Royal & SunAlliance Risk Solutions

Graham Lee ITV


INSURANCE BROKING

Delivering Professional Status for Insurance Brokers

With a mission to bring recognition of professional status to insurance broking, what progress has been made?

David Slade Perkins Slade

Lynn Richards-Cole Stanford & Wood

Mark Radburn Willis UK & Ireland Financial Services


One vision? Is there a common agenda for the market in finance advice?

Peter Hales Norwich Union Life

Chris Cummings AIFA

Brian Steeples PFS


CLAIMS & LOSS ADJUSTING

Fraud - a fair price to pay?

How can the industry tackle fraud in the consumer interest and what common agenda should it be working to?

Nick Starling ABI

Barry Smith Fortis Insurance Ltd

Jonathan Clark Crawford and Co

Mike Boon Cunningham Lindsey

Graham Gibson Groupama


12:00 - 12:45 FSA - View from the top

Clive Briault, Managing Director of Retail Markets, FSA

The FSA will use this session to communicate the current state of play on regulation,provide insight into the emerging issues in the market and provide a view of what lies ahead.

12:45 - 13:45 Lunch

13:45 - 14:45 Breakout Sessions

LONDON, UNDERWRITING & RISK

Dealing with global catastrophe claims: "no drama,no crisis"

This session examines the technical expertise that lies behind managing claims of such magnitude.

Andy King Marsh Ltd

Steve Eckhardt AIG

David Harris Amlin plc

Angus Tucker Grant Thornton


INSURANCE BROKING

Conflicts of Interest

Where are you in the scheme of things?This session will bring you up to date and refresh your knowledge and understanding of the issue.

David Morey PricewaterhouseCoopers

FINANCIAL SERVICES

Mortgages - Responding to the changing market

What is the current state of the housing market,buy to let,the outlook for interest rates and key issues for the mortgage market over the next 12 months?

Jayne Owen The Management Training Centre

Stephen Smith L&G Assurance Society

Nick Battersby RAMP


CLAIMS & LOSS ADJUSTING

Making Rehabilitation Work What are the issues? Where are the barriers? How can rehabilitation be made to work?

Helen Merfield Health &Case Management Ltd

14:45 - 15:20 Keynote: Peter Hubbard,CEO, AXA Insurance UK plc

Creating a positive image for the insurance and financial service industry.

15:30 Concluding remarks,prelude to Glasgow 2006 & close: Peter Hales, President Elect CII.

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