Groupama Personal Insurances has launched a repairer development programme in conjunction with refinish company ICI Autcolor.

The main aim of the partnership is to enhance customer service and the efficiency of the company's repair network.

Members of ICI Autocolor's 130-strong field staff will visit Groupama's partnership retailers and work with managers to identify areas for improvement.

ICI Autocolor is also running training programmes on bodyshop operations and paint processes for Groupama claims staff.

Groupama claims services manager, Steve Crowe, said: "This initiative will empower repairers to provide a higher level of service to Groupama policyholders and will also allow them to improve their business practices, leading to improved long-term profitability."


The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

Topics