Fortis has announced that it has revised the work of six loss adjusters after its panel review...

Fortis has announced that it revised its Loss Adjuster Panel, extending it as part of its ongoing commitment to customer service. The main panel members include GAB Robins, Cunningham Lindsey, Davies &Co, CGS, Woodgate & Clark and AMG.

Fortis Insurance claims director Rob Smale said that the principles driving the review were innovation and process improvement to help improve claims handling and cutting costs.

Smale said: "As a result of the review, Fortis has extended its panel of loss adjusters to satisfy the insurer's changing needs and maximise the benefits of the specialist offerings and strengths of individual loss adjusters.

"Each will concentrate on different products or different aspects of claims. There will be a degree of crossover on the larger portfolios. For instance, for household claims, Fortis has appointed multiple companies to ensure breadth and resilience of response to its customers varied needs."

GAB Robins will concentrate on household and travel work and is currently being piloted by Fortis on subsidence claims.

Cunningham Lindsey will target household, commercial, non-PI liability and is currently on a trial for subsidence.

Davies & Co will focus on household, and CGS will concentrate on some aspects of commercial along with Woodgate Clark.

AMG has begun a six-month loss adjusting pilot, providing support on household and subsidence claims.

Smale added: "In terms of new methods, an example is that GAB will be using its new digital pen technology on the Age Concern account, which will be commencing next month.

"Fortis is linking the outputs of the pens directly into its claims-handling system for ease and speed of reporting. GAB will be handling the bulk of the Age Concern work at the outset of Fortis' relationship with Age Concern."