Highway Glass is celebrating passing a major milestone after capturing 10,000 insurance-related calls in a single month.
The company achieved the milestone when a staff member at its Norwich call centre took the 10,000th call at 9.15pm on the final day of January.
Highway has invested more than £50,000 in its call centre. It provides a 24-hour emergency replacement glass and locks service to major insurers including Norwich Union and Axa.
Service standards mean that policyholders are usually contacted within 30 minutes of damage being reported and repairs are undertaken within two hours.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
