Information technology firm IBM has formed a worldwide strategic alliance with DWL, a provider of unified business services software, to deliver improved customer administration solutions for financial services companies.
The solutions will combine IBM's service capabilities, hardware and middleware with DWL's applications.
In a joint statement, the companies said they aimed to deliver "the most competitive, flexible and cost-effective enterprise financial services solutions on the market".
They said their solutions would give the key audiences of financial services companies a single view of that company, by elevating and unifying customer, account and product information across multiple business lines.
IBM general manager of global insurance William Pieroni said: "IBM's alliance with DWL will allow financial services institutions, from banks to brokerages to insurance companies, to get a 360 degree view of their customers by elevating to an enterprise-wide level customer and product information that is trapped in business silos."
The solutions also allow companies to consolidate vital customer information from existing core business and customer relationship management (CRM) systems.
Customers, partners, agents/brokers and employees will also be able to execute end-to-end business transactions, in real time, through internet and wireless devices.
