The IFS School of Finance is developing an online Competence Maintenance Tool...
The ifs School of Finance is developing an online Competence Maintenance Tool (CMT) focusing on treating customers fairly (TCF) in collaboration with Absolutely Training.
The tool will be rolled out in November 2006 and incorporates modules on:
• Communicating with clients
• Feedback handling
• Preparing for ARROW visits
• Residential lending
• General insurance.
Mark Roberts, head of faculty financial regulation and corporate and academic relationship manager at the ifs, said: “TCF needs to be evident at all levels within firms, and be seen to be addressed in areas such as product design, complaints handling and financial promotions, to name but a few. The new CMT is designed to develop greater understanding of the TCF agenda so that businesses can satisfy both regulatory and customer expectations.”
