General insurance makes £17m profit after claims controlled

Legal & General management action on costs, a review of underwriting criteria and the introduction of a new claims management approach led to a general insurance operating profit of £17m from a £2m loss last year.

It cut its combined ratio from 108% to 96% and its it household insurance from 110% to 98%

Financial highlights £m (2008 in brackets)

  • GWP 273 (296)
  • Operating profit 17 (-2)
  • Underwriting result 5 (-18)
  • Combined ratio 96% (108%)

Of which:

  • Household GWP 247 (267)
  • Household operating profit 12 (-12)
  • Household underwriting profit 1 (-26)
  • Combined ratio 98% (110%)

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The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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