Insurance companies are giving claims companies, personal injury solicitors and the no win, no fee system a bad name by refusing to reimburse insurance premiums, says a senior insurance lawyer.

Brian Coghlan, a partner at Manchester law firm Rowe Cohen and member of the Association of Personal Injury Lawyers (APIL), said: “There are particular insurance companies that have caused confusion about claims companies ‘ripping off the public'.”

Coghlan defended the no win, no fee process, saying any criticism of those that made compensation claims was based on ignorance. He said this could “amount to bullying, which prevents victims with legitimate claims seeking redress”.

Compensation was not a bonus, he said, but aimed to put the injured party back in the position they would have been in but for the accident.

He defended the funding of cases, saying since the abolition of legal aid for personal injury cases, many claimants had no choice but to take the no win, no fee route. The only alternative was to pay a solicitor up front for all the legal costs of the case, he said.

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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