Britain should have shorter working hours and more bank holidays to stop stressed-out staff from taking “sickies”, software company Cincom claims.
Cincom managing director David Graham said: “Increasing bank holidays means that call centre agents can take legitimate breaks could address problems with staff attendance and churn.”
Graham said that the long hours worked by many call centre staff was damaging morale and productivity.
His comments come in the light of research by Cincom that shows 41% of companies with 500 employees are predicting a 25% staff churn rate.
The study also found that 78% of staff work more than 35 hours a week.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
