The ABI recently looked at the amount of information consumers were receiving from insurers to test the veracity of the FSA's Treating Customers Fairly policy.
Out of those it surveyed, over half of the consumers didn't actually read any of the information.
Head of general insurance Nick Starling told Backchat: "The findings have led to an internal joke that if you want to either bury bad news or expose a secret without anyone knowing, write it into an insurance policy."
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
