Broker-only insurer MMA has launched a customer feedback programme as part of its initiative to raise service standards.
Brokers and intermediaries are being asked to give their opinions, in small focus groups, on a range of MMA products and activities .
These opinions are then reviewed to help the company's management shape its decision making.
MMA's assistant general manager Tony Wright said: “We wanted to create a flow of information into the company from our customers, that we could use to refine our products and services.
“Although this may not be a novel concept, it is already achieving positive results for us on a number of different levels.”
Two focus groups have already taken place and MMA intends to run a further series throughout the year.
Wright said the customer feedback programme was now a permanent feature of MMA's customer care strategy.
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