Car hirer teams up with claims and injury handlers

Enterprise Rent-A-Car has launched a new not-at-fault direct hire model for insurers, using Innovation Group to manage supply from the first notification of loss and InterResolve to manage injury claims.

Enterprise said: “Over the past six months, Enterprise has been working closely with partners, insurers and other stakeholders, to devise a replacement claims service that is not only fair for customers, but cost efficient for the insurers. This is in direct response to the growing consumer and insurance issues around some current replacement vehicle and claims practices.”

The new offering is designed to:

  • improve customer service and loyalty through the provision of fair treatment,
  • manage down claims costs - streamlining the claims process.
  • create a cohesive, partnership approach between insurance companies, their insured drivers, repairers and vehicle replacement providers

Mike Nigro managing director said: “The provision of replacement vehicles is an area of insurance that has come under a lot of criticism in recent months – with the Enterprise direct hire model, we believe we are providing a new blueprint for how the process should work; a blueprint that is simpler, more efficient and more transparent for insurers and that provides fair treatment to customers.”