Lauren MacGillivray

  • In Business

    The safe way to sell PPI

    2009-11-11T00:00:00

    Payment protection insurance has had a bad press of late. But this product can be a lifeline for policyholders – if it is sold properly

  • Markets & Risks

    Market: household

    2009-11-04T00:00:00

    Household insurance premiums are rising fast

  • Special Reports

    Broker Times: Last chance saloon

    2009-10-21T00:00:00

    The consolidation heyday is well and truly over but there are still opportunities out there for brokers looking to attract a buyer. A realistic price and cultural compatibility is key to getting that sale

  • Markets & Risks

    Market: High net worth

    2009-10-14T00:00:00

    A resurgence in the market for fine wines and other tangible assets is creating opportunities for insurers and brokers

  • In Business

    A gentle nudge in the right direction

    2009-10-14T00:00:00

    Sometimes it feels like clients just don’t know what’s good for them. Lauren MacGillivray looks at a model that suggests offering a default option to encourage positive decisions

  • Markets & Risks

    Legal report

    2009-10-07T00:00:00

    The top law firms and lawyers serving the insurance industry

  • In Business

    How to handle tough customers

    2009-10-07T00:00:00

    The adage ‘customer is king’ is not always adopted in practice, if complaints statistics are anything to go by. Lauren MacGillivray outlines the procedural pitfalls, and the solutions

  • Claims

    Flying solo

    2009-09-30T00:00:00

    AXA’s opt-out from the framework for the settlement of credit hire claims in favour of its own agreements with third parties may prompt other key players to follow. What does this mean for the future of the strife-torn sector?

  • Claims

    Trouble in hog heaven

    2009-05-13T00:00:00

    Livestock rustling is back, with the bitter twist of rising meat prices leading farmers to steal from each other. As rural insurers advise stepping up security, Lauren MacGillivray meets a farmer whose free-range piglets have been flying into thieves’ vans.

  • People & Opinion

    Erin Brockovich

    2009-05-06T00:00:00

    Almost a decade after Hollywood celebrated her landmark victory , the environmental campaigner is still fighting. Lauren MacGillivray finds her prepared to deliver a tough message on asbestos to insurers at the Biba conference

  • Supplements

    Sea changes

    2009-05-06T00:00:00

    The development of the professional broker in the UK can be traced back to the 16th century and the emergence of marine insurance. Lauren MacGillivray looks at how the industry has evolved, and the pressures faced by brokers today

  • Supplements

    Biba 09: A flight to quality

    2009-05-06T00:00:00

    The past year’s highs and lows will add a new flavour to this year’s Biba conference, Insurance Times’ Lauren MacGillivray predicts

  • Claims

    Bill of health

    2009-04-29T00:00:00

    The medico-legal reporting agencies that recruit doctors to provide personal injury evidence have had a joint fees agreement for two years. But as agencies go out of business, a remaining player says the trade body is not doing enough.

  • News Analysis

    Check this out

    2009-04-29T00:00:00

    Tesco, which has just reported record profits, is about to open the first of 30 in-store bank branches. With plans to expand its insurance range, should brokers be concerned that a High Street giant is muscling in on their territory? Lauren MacGillivray investigates the importance of the personal touch.

  • Latest News

    Key medico-legal firm urges trade body to drive reform

    2009-04-29T00:00:00

    Premier Medical considers ditching Amro as personal injury reporting colleagues cease trading

  • Latest News

    Scrappage plan could boost motor business

    2009-04-29T00:00:00

    Insurers could receive a windfall

  • Claims

    Affinity into infinity

    2009-04-22T00:00:00

    The right insurer can help all kinds of organisations, from major banks to charities, nurture customers and members while generating extra revenue. What are the secrets of mutally happy partnerships?

  • People & Opinion

    Tim Willcock

    2009-04-15T00:00:00

    The man overseeing reform of the London market’s claims process tells Lauren MacGillivray how technology is driving his five-year plan to shine a light on the insurer’s shop window

  • Markets & Risks

    Legal report: TAKING ON THE GOVERNMENT

    2009-04-15T00:00:00

    Insurers prepare legal challenge against the Scottish government

  • Latest News

    Insurers appoint legal firm in fight against plaques ruling

    2009-04-08T00:00:00

    Brodies called in to tackle Scottish goverment ruling

More by Lauren MacGillivray