All articles by Lauren MacGillivray
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In BusinessThe safe way to sell PPI
Payment protection insurance has had a bad press of late. But this product can be a lifeline for policyholders – if it is sold properly
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Special ReportsBroker Times: Last chance saloon
The consolidation heyday is well and truly over but there are still opportunities out there for brokers looking to attract a buyer. A realistic price and cultural compatibility is key to getting that sale
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Markets & RisksMarket: High net worth
A resurgence in the market for fine wines and other tangible assets is creating opportunities for insurers and brokers
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In BusinessA gentle nudge in the right direction
Sometimes it feels like clients just don’t know what’s good for them. Lauren MacGillivray looks at a model that suggests offering a default option to encourage positive decisions
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In BusinessHow to handle tough customers
The adage ‘customer is king’ is not always adopted in practice, if complaints statistics are anything to go by. Lauren MacGillivray outlines the procedural pitfalls, and the solutions
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ClaimsFlying solo
AXA’s opt-out from the framework for the settlement of credit hire claims in favour of its own agreements with third parties may prompt other key players to follow. What does this mean for the future of the strife-torn sector?
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ClaimsTrouble in hog heaven
Livestock rustling is back, with the bitter twist of rising meat prices leading farmers to steal from each other. As rural insurers advise stepping up security, Lauren MacGillivray meets a farmer whose free-range piglets have been flying into thieves’ vans.
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SupplementsSea changes
The development of the professional broker in the UK can be traced back to the 16th century and the emergence of marine insurance. Lauren MacGillivray looks at how the industry has evolved, and the pressures faced by brokers today
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People & OpinionErin Brockovich
Almost a decade after Hollywood celebrated her landmark victory , the environmental campaigner is still fighting. Lauren MacGillivray finds her prepared to deliver a tough message on asbestos to insurers at the Biba conference
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SupplementsBiba 09: A flight to quality
The past year’s highs and lows will add a new flavour to this year’s Biba conference, Insurance Times’ Lauren MacGillivray predicts
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News AnalysisCheck this out
Tesco, which has just reported record profits, is about to open the first of 30 in-store bank branches. With plans to expand its insurance range, should brokers be concerned that a High Street giant is muscling in on their territory? Lauren MacGillivray investigates the importance of the personal touch.
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NewsKey medico-legal firm urges trade body to drive reform
Premier Medical considers ditching Amro as personal injury reporting colleagues cease trading
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ClaimsBill of health
The medico-legal reporting agencies that recruit doctors to provide personal injury evidence have had a joint fees agreement for two years. But as agencies go out of business, a remaining player says the trade body is not doing enough.
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ClaimsAffinity into infinity
The right insurer can help all kinds of organisations, from major banks to charities, nurture customers and members while generating extra revenue. What are the secrets of mutally happy partnerships?
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People & OpinionTim Willcock
The man overseeing reform of the London market’s claims process tells Lauren MacGillivray how technology is driving his five-year plan to shine a light on the insurer’s shop window
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Markets & RisksLegal report: TAKING ON THE GOVERNMENT
Insurers prepare legal challenge against the Scottish government
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ClaimsReady, set, run-off
Run-off should not be neglected amid the demands of the current market. Lauren MacGillivray outlines PricewaterhouseCoopers’ pointers for managing run-off claims, identifying future exposures and considering exit strategies
