Insurance Times rounds up the biggest stories of this week 

Here are the biggest stories from Insurance Times this week.

Starting off the week, technology editor Clare Ruel sat down with Steve Hearn, Placing Platform Limited’s newest chairman, to discuss what he views as a key opportunity in the market and whether he will follow in the footsteps of his predecessor.

Steve Hearn: New chairman advocates a ‘continuity of direction’ for PPL

Then, deputy news editor James Cowen summed up some of the key talking points from Insurance Times’ roundtable in partnership with NTT Data.

Later in the week, junior reporter Chantal Kapani explored whether artificial intelligence (AI) could address ‘pain points’ in claims service for customers.

Could AI address ‘pain points’ in claims service for customers?

And following this, reporter Isobel Rafferty spoke to Markel UK’s divisional managing director about what the “real utopia” of insurance could be.

Neil Galjaard: Markel UK’s divisional managing director talks product strategy

Rounding off the week, acting editor Yiannis Kotoulas spoke to Cytora chief executive Richard Hartley about technological changes underway in the insurance sector.

Richard Hartley: Are we prepared for underwriters’ roles to change?

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