The new Financial Services Authority (FSA) watchdog will not investigate complaints about how the FSA dealt with Independent Insurance.

Rosemary Radcliffe, who has retired as PricewaterhouseCoopers' chief economist, will be the complaints commissioner for the FSA.

She will deal with any complaints brought against the FSA from December 1, when new legislation comes into effect.

She said as the Independent Insurance collapse happened earlier this year, she would not be able to investigate the FSA's role in the affair.

Radcliffe will investigate complaints with regard to errors, lack of care, unreasonable delay, bias and lack of integrity levelled at the FSA.

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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