Customers lose £3.3m through identity fraud
Norwich Union has been hit with a fine for £1.26m by the FSA after customers lost £3.3m through identity fraud.
Reports said that inefficient security checks at its call centre let fraudsters impersonate customers and cash in their policies.
The FSA said the company had failed to deal with the issue properly even when it had been alerted to the problem and said its controls had been 'particularly poor'.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
