CCC International has set up a new call centre to provide advice for its Pathway software.

The centre is located at the main offices in Peterborough to enable the operators to liaise regularly with both the sales and technical staff.

Support services manager Phillippa Lambert said the target is to answer 90% of calls within 15 seconds

She added: “Our unique set of technical utilities allows us to analyse and identify problems in a very short time.

“For example, our support staff can shadow a customer's session on a server, in real time, to identify precisely where a problem is occurring.

“And if a field engineer is having problems with a laptop, then we can dial in, “carbon copy” straight on to that machine and takeover the operation from the help centre in Peterborough.”


The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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