Primary Insurance has introduced a new system from Goldmine to improve its medical assistance service.
Primary said the system would enhance the existing assistance structure and process and would also increase overall speed and efficiency.
It will allow access to global medical information and services and allow the company to store, monitor and pinpoint specific case information.
Joe Valdes, head of Primary's assistance arm, said: “An assistance provider's number one priority at any given time is the safety and the recovery of the insured patient and so it's imperative that speed is of the essence.”
The introduction of the new system is part of an overall upgrade and expansion of Primary's medical and repatriation arm.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
