Voted by UK brokers Sponsored by GAB Robins.

Chubb Insurance Company of Europe is delighted to have won the Personal Lines Insurer of the Year award for the third time.

Ever since Chubb launched Masterpiece, its high net-worth product, it has led the market by continually evaluating and updating its products to suit the evolving and changing needs of high net-worth people.

Over the past couple of years, Masterpiece innovations have included cover for the growing problems of identity fraud - Chubb was the first insurer in the UK to offer this cover - aggravated burglary and most recently, air and road rage.

Chubb also pioneered onsite building appraisal where clients are visited and advice provided on adequacy of sums insured and risk management. This ensures Chubb customers have the correct levels of insurance, which means claims are dealt with quickly, with no surprises for the customer in terms of the amount they receive.

Indeed, Chubb regularly surveys its customers and more than 97% said they were happy with the settlement amount of their claim.

Chubb's belief is that people requiring high net-worth insurance have more complex insurance needs than most, and therefore benefit from the knowledge and expertise provided by brokers. For this reason, Masterpiece is only offered via brokers - Chubb have no direct high net-worth operation.

From quote through to claim, Chubb aims to offer a service second to none to provide peace of mind. From Chubbs pioneering approach to appraisal through to the surveying of clients after a loss, it takes pride in leading the way in a crowded market.

Highly commended

Legal & General

We are delighted to have been highly commended for Personal Lines Insurer of the Year by UK brokers. We continue to be focused on improving the service we provide, and are pleased to receive recognition for the advancements we are making by being nominated for this award.

The broker market is very important to Legal & General and we would like to thank everyone for the support they have shown over the last year.

By continuing to work in partnership with brokers, we will be able to further improve the service we offer to allow brokers to deliver a successful business proposition to their customers.


We would like to thank all brokers that voted for us in this most coveted category. Zurich prides itselft on the support we provide to brokers, so being highly commended for the Insurance Times Personal Lines Insurer of the Year award 2004 is incredibly important to us.

The 2004 broker campaign has seen continued business support, excellent products and service on a greater scale than ever before.

Zurich is continuously working hard to evolve with the modern broker's changing environment, supporting them with all aspects of their business needs. From FSA Regulation to developing customer campaigns, Zurich offers advice and one-to-one support to their business partners.

The launch of an increased, more flexible product range has enabled brokers to attract a broader customer base. This is why we have tried to make our insurance policies as useful as possible.

We aim to give our customer's the choice to tailor each policy to suit their needs - for example, we give them the choice of two comprehensive car insurance policies and our home insurance has a selection of extended options that provide extra cover.

Zurich will whole-heartedly continue with this approach next year, championing the broker and the services they provide to consumers.