Just thought you'd like to make your readership aware that a 'Top Three insurer' decided to announce redundancy to seven of its field staff, via telephone conference call.

Is this the way our industry should really treat its employees, some of whom had 30 plus years experience with this insurer, to be told of your redundancy via a telephone call?

Absolutely scandalous. For an Investor in People to complete this in such a callous, cold and downright abhorrent way is disconcerting, to say the very least.

Surely this can't be standard practice now, to be made redundant by telephone call?.

Although these members of staff will have their own chance to re-dress the balance and have their say on the mismanagement of this situation, I really feel this should be brought to a wider audience and hope your fine magazine will follow this through.

Name and address withheld