Specialist professional indemnity underwriters PI Direct is celebrating building a client base of more than 2,000 small to medium-sized firms.

The insurer, which has just reached its second anniversary, boasts that it has never rejected a claim on any of its policies.

PI Direct uses only in-house specialist solicitors on the defence of claims.

The book of business is split about 55% direct and 45% broker introduced, with a network of 1,500 regional brokers. Brokers do not have to enter into agency agreements.

Chief executive Michael Wood said the emphasis on claims handling is producing the company's strong growth.

"To a large extent, it comes down to our claims service – we believe our service is second to none and are proud of our record of never having rejected a claim on our policies," he said.

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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