A British Insurance Brokers' Association (Biba) survey has revealed continued widespread dissatisfaction among brokers with insurers' service levels.
The annual survey shows brokers consider only a handful of insurers are performing better in 2000 than last year.
Only 9% of commercial brokers said they were extremely satisfied with the service they received from insurers (14% in 1999).
Only 30% said they were quite satisfied – a drop of 5% on last year.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
