A British Insurance Brokers' Association (Biba) survey has revealed continued widespread dissatisfaction among brokers with insurers' service levels.
The annual survey shows brokers consider only a handful of insurers are performing better in 2000 than last year.
Only 9% of commercial brokers said they were extremely satisfied with the service they received from insurers (14% in 1999).
Only 30% said they were quite satisfied – a drop of 5% on last year.
