Outsourcer to provide accident management services to car manufacturer

Business deal

Insurance outsourcing firm Quindell has won a three-year contract to provide accident management services to car manufacturer Honda’s UK customers.

The contract win follows a period of cooperation between the two firms that began in January this year.

Quindell said that, thanks to the opportunities presented by the Honda contract, it expected group revenues to “build to a significant level during the three-year term” because Quindell would deliver a range of accident management services to Honda customers.

Honda UK’s after-sales programmes manager Marcus Comfort said: “Quindell has created a compelling proposition for Honda, and we believe the partnership will deliver an improved customer experience.

“We’re convinced our customers will welcome the extra security that comes with contacting Honda and knowing we will help them from the moment of the incident, through to their car being repaired and returned to them.”

Quindell Business Services’ chief operating officer Simon Pook said: “The agreement with Honda (UK) is a significant step forward in our strategy to become a major player in the motor manufacturer market.

“We are planning a comprehensive training programme for Honda staff to explain the accident management process, enabling them to offer a high-quality service to customers who are unfortunate enough to have an accident. Our proposition enables Honda customers to be back on the road as soon as possible.”