Many insurers moan about the bureaucracy of the FSA - too many forms to fill in, too many meetings and too many reports to compile.

But, it seems the FSA is lightweight compared to some regimes. Take New India Assurance's UK branch.

Many of the company's managers have years of experience working for New India in India, where government has transformed British bureaucracy into a fine art.

No wonder that Backchat's gentle probes about coping with new FSA rules were greeted by wide smiles and dismissive waves of the hand.