Deal to last five years

RSA has appointed Crawford & Company as its only subsidence claims handler for five years.

RSA home and pet personal claims director Louisa Leonard said: “Subsidence can cause significant disruption for our customers, so our choice of partner for the handling of these claims is key.”

Crawford & Company UK & Ireland chief executive Greg Gladwell said: “We are thrilled to be expanding our subsidence work with such a major insurer.”

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.