Telecoms' regulator Oftel has confirmed that the rules on Calling Line Identification numbers are to be relaxed.

Under the new rules, companies will have greater freedom to provide their own CLI numbers for display on the equipment of the person receiving the telephone call.

CLI is the service that displays a caller's number to the customer at the other end of the line. The current rules only allow the CLI to be passed on to the customer if it can be verified by the network.

The safeguard was introduced to ensure that numbers shown really did refer to the telephone from which the call was being made.

From March 1 a new law will give customers the right to reject all calls where the CLI is withheld.


The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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