Insurers' efforts to encourage mediation have been given an important boost by the Court of Appeal, according to a senior litigation lawyer.

In the case of Halsey v Milton Keynes NHS Trust [2004], the court ruled that the winning party risks significant costs penalties if shown to have unreasonably refused alternative dispute resolution (ADR).

Beachcroft Wansbroughs litigation partner Mike Willis said that the judgment would encourage claimants to accept mediation.

"The case provides clarity as to when it would be unreasonable to refuse mediation."

But AXA claims director David Williams said that more local facilities were needed if use of mediation was to increase.

"We need more mediation and dispute resolution centres around the country to embed the practice."

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.