claims filing cabinet

Half of brokers more likely to switch insurers after poor claims experience

2026-09-28T08:22:00+01:00By

’Half of dissatisfied brokers now say they are unlikely to place business with that insurer again, while more than four in five say their trust has fallen,’ says co-founder

pet insurance (2)

Insurers consider contextualised care in high value pet claims

2026-09-28T08:00:00+01:00By

Insurers and vets are exploring whether contextualised care could help inform high value pet claims decisions, while stressing the need to protect clinical judgement, animal welfare and consumer trust

TechTalk

Dive In

Dive In: ‘Critical’ to address leadership trust gap over AI transformation

2026-09-25T10:00:00+01:00By

An ‘immature’ understanding of AI governance in the market means more needs to be done to improve trust, says head of culture, talent and communities

Dive In Recruitment Session

Dive In: AI could access a ‘broader talent pool’ that traditional recruitment misses

2026-09-25T08:00:00+01:00By

‘We need to consider how we get quality hires because we’re going through this process of being able to recruit much quicker,’ says head of culture and talent