All The market articles – Page 2
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News AnalysisLive chat rise and lost phone calls show digital tension in commercial lines
ETrading ‘probably works 90% of the time, but the angst of that 10% is disproportionate,’ says chief executive
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News AnalysisBroker profitability rises as growth slows
Insurance DataLab shares exclusive insights from its not yet published Broker Performance Report 2025, revealing the podium level firms that have obtained one of its coveted gold awards
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News AnalysisThe Big Question: What do the FCA’s proposal U-turns mean for UKGI?
Following the FCA’s March 2025 decision to abandon its proposed name and shame strategy and shelve new diversity and inclusion requirements, industry voices share their perspectives and discuss the possible ramifications of these decisions on the UK general insurance sector
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News AnalysisWill RSA’s reputation remain ‘Intact’ after rebrand?
Adopting parent company’s name could see the insurer ‘literally starting again as a brand’ – or could the ‘allure’ of a ‘new and different’ name pose an ‘interesting strategy’ for business progression?
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News AnalysisBriefing: Biba Conference 2025 facilitates sector futureproofing with tailored events
The two-day event is famed for its thought provoking conference agenda and the massive opportunity for networking, however distinct events for women and the younger generation prove that trade association has its eye on the industry’s future
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News AnalysisFive years of ombudsman data exposes insurance’s biggest complaints
A five-year review of ombudsman complaints data reveals motor insurance continues to dominate complaints volumes, while travel insurance has the highest upheld rate of the major UKGI business lines
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News AnalysisSector must ‘start again’ to tackle ‘different beast’ of commercial fraud
’It wasn’t that long ago that the insurance industry came together to tackle major personal lines fraud, so it should be easy to do it again,’ says executive director
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News AnalysisBroker schemes data shows overarching commission growth stutter
‘The latest set of data presents a mixed bag,’ says SchemeServe chief executive
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News AnalysisInsurance industry needs to hire ‘skills for the future’ instead of focusing on the past
’What were network engineers doing 10 years ago – plugging cables into the back of boxes? That’s not what they are doing now,’ says expert
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News AnalysisThe Big Question: How can insurance firms stay competitive and differentiate themselves in a soft market?
As softening market rates proliferate, Insurance Times quizzes industry experts on how firms can stay ahead of the pack amid premium price dips
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News AnalysisWhy 2024 was a transformational year for UK M&A
The insurer and broker sectors both recorded standout acquisition volume and values last year – however, industry experts do not see the same trends for 2025, with January providing the lowest monthly M&A completion figure since 2017
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News AnalysisThe Big Question: Which regulations and data reporting should the FCA cut to boost industry growth, following letter to PM?
In January 2025, the FCA wrote to prime minister Keir Starmer about removing ’unnecessary regulation’ and reducing ’how much data some firms must provide’ – but what does the insurance industry think this could look like in practice?
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News AnalysisDeregulation vital if UKGI wants to remain at the forefront of UK’s growth strategy
Rachel Reeves is leading the charge for a more competitive UK economy, however is the insurance sector cutting off its nose to spite its face with regulation that hampers agile innovation?
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News AnalysisNavigating the rising costs and challenges of pet insurance
‘The lack of standardised pricing’ in the pet insurance market ‘makes it difficult for insurers to forecast claims and for customers to understand costs’, says new trade association founder
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News AnalysisOmbudsman complaints reveal insurers are still struggling with claims
Customers must be placed at ‘the heart of the claims process’ if insurers are to instigate a turnaround in complaints, says market intelligence firm
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News AnalysisOgden rate change causes overcompensation concerns for insurers
The government’s spring clean of the personal injury discount rate puts scrutiny on compensation see-saw, with market commentators dwelling on drivers for over and undercompensation
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News AnalysisThe Big Question: Following M&A, how do leadership changes impact company culture and staff retention?
With M&A still a prominent feature of the insurance market, firms must take people considerations into account within these processes because senior staff exits post-acquisition can have organisational ramifications
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News AnalysisWhy Ageas, Aviva and QBE were named insurers of the year at 2024’s Insurance Times Awards
Market intelligence firm Insurance DataLab explores the financials behind the big insurer winners from this month’s Insurance Times Awards ceremony, hosted by Claudia Winkleman
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NewsBroker CEO Forum 2024: Insurers ‘heart’ MGAs as they seek to place risks in ‘fragmented’ world
Carriers acknowledge that MGAs are ‘much quicker’ than them ‘from a service perspective’ – however, they do not believe these firms will ‘entirely take over’ underwriting to replace them
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News AnalysisThe Big Question December 2024: What trends do the UKGI market need to be cognisant of heading into 2025?
With the new year fast approaching, Insurance Times quizzes industry experts on what the insurance sector should watch out for in 2025
