Traditional financial institutions will still dominate the retail financial services despite the new economy, according to a poll of delegates at the eCRM in Financial Services conference.

Almost half thought that traditional institutions would dominate the marketplace, with 22% believing non-financial services brand holders would take the lead.

Only 8% thought online offerings would dominate.The favoured distribution channel was interactive television.


The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.