Zurich has begun a review of the legal firms it uses on all its panels. The insurer hopes to complete the review by September.

Around 30 firms which support its general insurance business received a letter from head of claims Bill Paton three weeks ago.

A Zurich spokeswoman said: "We outlined the nature of the review and asked for their input and support. This will be invaluable in terms of confirming current processes as well as developing ideas for the future.

"So far as legal services are concerned, we know we need to work closely with our legal partners if we are to control claims costs, while delivering a consistent level of service to the business."

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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