RSA, LV= and Zurich among the winners

UK Claims Excellence awards

AXA’s Graham Plumb scooped the Outstanding Insurer Claims Individual of the Year at last night’s UK Claims Excellence Awards.

Jon Newall of Lockyer Insurance and Mike Lee of Hastings Direct picked up the Outstanding Broker Individual of the Year gongs for commercial lines and personal lines respectively.

RSA scooped two awards for Claims Technology Initiative of the Year and Insurer Customer Care Initiative of the Year.

Introducing the evening at the InterContinental Hotel, Park Lane, Insurance Times publishing director Shân Millie said: “This is our second year, and in some ways is even more special than our first. Once again, the quantity and quality of entries has been astounding, and looking around this room, it’s clear that the Claims Excellence Awards have earned their place on your priority list again this year.”

The full list of winners (in bold) and highly commended finalists on the night were as follows:

Claims Technology Initiative of the Year | Sponsored by RDT

RSA - Winner

Liberty Syndicate Management

XL - Highly Commended

LV=

 

Fraud Prevention Initiative of the Year | Sponsored by Clyde & Co

Legal & General Insurance

AXA Insurance Commercial Lines

Zurich Financial Services - Winner

Hastings Direct

 

Broker Customer Care Initiative of the Year | Sponsored by ACE European Group

Knowlden Titlow Insurance Brokers - Winner

R K Harrison Insurance

Moneywise Investments Plc

 

Insurer Customer Care Initiative of the Year

RSA [Pet Operations] - Winner

LV=

RBS Insurance - Highly Commended

RSA [Personal Motor Claims]

 

Claims Training Initiative of the Year | Sponsored by Merlin

RSA

Liberty Syndicate Management

XL

LV= - Winner

 

Motor Claims Initiative of the Year

The Brownsword Group - Winner

Provident Insurance & Service Certainty imageproofT - Highly Commended

Chartis Europe

Hastings Direct

 

Outstanding Claims Management Team of the Year

Gelder Group

Davies Group

QuestGates - Highly Commended

Tesco Underwriting

Merlin - Winner


Outstanding Broker Claims Team of the Year | Sponsored by Ageas

Keelan Westall / Cadogan Keelan - Winner

Lockyers

Simply Business - Highly Commended

Romero Insurance Brokers

 

Outstanding Insurer Claims Team of the Year | Sponsored by Xactware

AXA Personal Lines - The Lifestyle Claims Management Team

Sterling - Winner

LV=

Chubb Insurance

AXA personal Lines - Direct Motor Claims Claimant Team - Highly Commended

 

Outstanding Broker Individual of the Year: Personal Lines | Sponsored by AXA Personal Lines

Mike Lee, Hastings Direct - Winner

 

Outstanding Broker Individual of the Year: Commercial Lines

Jon Newall, Lockyer - Winner

 

Outstanding Insurer Claims Individual of the Year | Sponsored by AA AutoWindshields

AXA Commercial Lines - Graham Plumb - Winner

AXA Personal Lines - Malcolm Fletcher-Jones

LV= - Helen Crosbie