Joanne Hastings, head of customer, assurance & capability at Aviva

Aviva halves time taken for underwriters to obtain their licences

2025-10-20T11:00:00+01:00By

‘It’s hugely improved, so now we can be more responsive and deal with our customer queries better which is really important to us,’ says head of customer, assurance and capability

acquisition (9)

JMG Group expands commercial business with purchase of Glasgow-based broker

2025-10-20T10:00:00+01:00By

’We’re delighted they’ve chosen to become part of the JMG Group and we’re looking forward to supporting their continued success,’ says chief executive

TechTalk

AI in Claims Social V2

Insurance Times unveils new AI Claims Report 2025 with RDT

2025-10-20T09:00:00+01:00By

Insurance Times has teamed up with insurance software provider RDT to explore how artificial intelligence is impacting claims processes, producing a new report that is available for all readers

matthew hill CII

New AI systems built will ‘show no loyalty’ to old ways of working

2025-10-17T11:00:00+01:00By

‘Someone has to build these systems and I think that’s the future of your industry,’ says author