What is there to complain about this week?


Of firms involved in fraudulent credit hire claims, 85% did not subscribe to the ABI’s general terms of agreement, according to law firm Beachcroft. And over 46% of suspicious claims had a “phantom” element, such as hire vehicles and companies that did not exist.

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The government’s blueprint for financial services regulation has “not been well thought through”, one of its own MPs told the Conservative party conference last week. “We are going down a very, very perilous approach,” Mark Field said.


Storm-related home insurance claims have risen 68% in the last year, with policy holders in central Scotland 117% more likely to make such a claim, according to a survey by Confused.com.