Royal & SunAliance (R&SA) appears to be doing all it can to embrace the so-called IT revolution.
While some are looking for ways to encourage paperless transactions, R&SA has gone one better by implicitly discouraging the use of letters.
A bulletin issued to customer account handlers regarding changes to credit control activity explains that a new and somewhat lengthy payment address has been authorised.
Capable of a rivalling the sleepiest of Welsh villages, it features a whopping 10 lines of descriptive language including box, level, hall, place and even pillar.
In the meantime, then, all questions on the back of a couple of postcards.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.





































