Analysis

The talent shortage is a ‘vicious cycle’ for loss adjusters

By 2025-07-01T07:00:00

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Loss adjusting talent crunch can have direct repercussions on claims processes – but what are the key challenges and how is the market looking to address them?

Fears surrounding a talent shortage in the loss adjusting sector have been circulating for decades, with Insurance Times reporting as far back as 2008 – at the onset of the recession – about a potential “crisis” in the claims industry if the loss adjuster talent shortfall was not addressed.

Fast forward to 2025 and the same threat still looms. For example, Gallagher Bassett’s The Carrier Perspective: 2025 Claims Insights Whitepaper, published on 12 February 2025, revealed that 72% of UK insurers are facing disruptions in efficient claims management due to labour shortages.

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