Analysis

Victoria Sutton: Howden’s claims director on bringing back leadership in the sector

By 2025-12-15T08:00:00

Victoria Sutton UPDATED Howden

‘There’s often a confusion in thinking that you need to be a manager to be a leader, but you don’t, you don’t necessarily need to be doing the management bit – you can just be a leader,’ says business performance director

When Howden’s business performance director for claims, Victoria Sutton, first started out in the industry as a claims handler, she was ready to kick the door down to be a team leader.

Presenting a business plan to the then Hiscox head of claims of her own volition, while she did not get the role at first, 18 months down the line when the team was created, she was the first person they called.

Read more…

Explore more broker related content here, or discover more interviews here

You need to register to continue reading the rest of this article and more for free.
(If you’re already registered, please sign in here.)

REGISTER NOW FOR FREE

We’re glad you’ve chosen Insurance Times as your source for industry news and hope you’ve been enjoying reading articles from our award-winning team of journalists.

Gain access to more of our exclusive, breaking stories, interviews and news analysis as it happens. Registering is quick, easy, free, and will also have the additional benefits:

  • Uncover Secrets: Dive deep with exclusive annual reports, fueled by expert insights.
  • News That Matters: Award-winning coverage & analysis, delivered to your inbox.
  • Stay Ahead, Your Way: Daily or weekly - choose your news rhythm.
  • Own Your Learning: Curate your knowledge with a personalized library.

Register for FREE now and Keep Reading

Stay on top of the insurance game with our subscription! Get unlimited access to over 80,000 articles, in-depth analysis, exclusive reports by industry experts, and our Five-Star rating system to compare companies and find the best fit for your business needs - view subscription options.