Claims solutions provider Audatex is spending £2m on upgrading its live production system as part of a business continuity overhaul.

The company is also bringing in higher capacity Hewlett Packard servers and storage devices to replace existing ones. A mirror replacement of the live production system will provide a reliable backup.

Paul Tucker, managing director, said: “We have in excess of 4,000 online users of our AudaEnterprise estimating system and other claims services available on our AudaNet platform, all of whom depend on the availability of our systems. The decision to move from traditional disaster recovery to a robust business continuity solution enables us to provide a level of availability for our customers beyond that of other application service providers”.

Ross McEleny, Audatex IT services director, added: “By having a complete mirror of our production system, we are able to switch the live system over to the replicated system within four hours, should the need arise. Few companies in any technology field that I know can offer its customers business continuity of this magnitude. This will without doubt provide the most robust and stable platform possible.”

Tucker said: “The market may be surprised to learn that only 8% of Internet businesses are prepared for computer system disasters. In any business information availability is key and we all need to make plans to maintain continuity. We are taking the lead with this vital investment which will ensure that we continue to provide world-class service to our customers.”