The industry must "raise its game" if it is to flourish, Biba chairman Max Taylor told delegates at the opening of the conference.
Taylor said that the insurers and brokers must recruit the best people and produce the best products if they are to flourish.
He also commented on FSA chief executive John Tiner's challenge to tackle contract certainty. "We must grasp the nettle and show we can do what must be done."
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.



































