Call centres are places of tight discipline, where personality is scripted out of existence. Or that's the theory.
However, this is not the case at Kwik-Fit Insurance Services call centre on the Lanarkshire fringes of Glasgow. It seems some local colour has been evident in some of the sales patter with hilarious consequences.
A Lanarkshire colloquialism for brilliant is: "Fantastic, you've won a watch." This it seems can be related to any good experience and does not involve watches or other prizes - its origin is obscure.
So when one customer bought cover from the call centre recently, the salesperson exclaimed: "Fantastic, you've won a watch."
Guess what, the customer waited and waited for a watch that never came. After registering a complaint. The situation was explained and the company sent her a watch as compensation anyway, no doubt creating a customer for life.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
