I have no wish to stir up the Charlie Whelan debate any more - your professional readers appear to have made up their own minds on the merits of his article, though Mr Whelan neglected to mention that Churchill made a written offer within three days of the claim, as per our guaranteed service standards.
But I must just correct the mistaken assertion made by your correspondent Colin Pool (Insurance Times 18 April) in reference to Churchill's India operations. For the record, Churchill does not have a call centre in India and has no plans to create one.
What we do have is a software development operation, which utilises the broad and impressive base of IT skills in India for the benefit of our UK customers. We are also looking at other back-office opportunities there both for ourselves and for the wider Credit Suisse group. But as for a call centre, oh no, no, no, no, no.
David Hiddleston
Business development director
Churchill
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
