Backchat was alarmed to hear from a broker who revealed the measures that some insurers are resorting to in order to save a few pence.
It seems that in cutting administrative costs to the bone, the courier services used by certain insurers to deliver policy documentation to brokers have become less than reliable, with complaints about infrequent delivery, surly behaviour and - horror of horrors - couriers who fail to close the door on their way out.
But, jokes aside, the broker does have a point. With the time and cost involved in resending documentation, would it be cheaper for insurers to pay for a decent courier service or, as the broker suggests, should they revert to "the good old Royal Mail"?
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
