Esure is planning to close down its Indian call centres by January, according to reports.
The online insurer's chief executive Peter Wood said Esure is responding to customers' concerns: "A lot of customers didn't like calls being handled there [India]."
Wood added that, while Indian call-centre employees are excellent at keeping to the script and conforming to FSA regulations, they can be deficient in flexibility and cultural understanding.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
